Help

Frequently asked questions

Product & sizing

Are the sneakers brand new? +
They're like-new, not brand new — tried on at most, never worn out, with no signs of real wear. We don't sell heavily used, damaged, or counterfeit pairs. Each one is individually inspected and graded before it's listed, so what you see is what you get.
How do you verify authenticity? +
Every pair is physically inspected before it's listed — checked for genuine materials, construction, and condition. If a pair doesn't check out, it doesn't get listed.
What sizes do you carry, and how do I pick the right one? +
Sizes are shown per product in US sizing. If you're between sizes or unsure how a model fits, message us on WhatsApp with your usual size and we'll help you pick before you order.

Payment & account

What payment methods do you accept? +
Easypaisa, JazzCash, or bank transfer. Send a payment screenshot at checkout and our team verifies it before the order is confirmed.
Do I need an account to buy? +
Yes. Checkout requires an account so we can secure your order history, send updates, and process returns if needed. You can browse without signing in.
Why do I need to verify my email? +
Email verification is required before checkout. It protects your account and makes sure order and shipping updates reach you.

Shipping & tracking

How long does shipping take? +
Orders are delivered within 5 business days across Pakistan. See the Shipping Policy for details.
Can I track my order? +
Yes. Use Track Order with your order number and the email on your account. You'll also get status updates by email as your order moves.

Returns & support

What is your return and exchange policy? +
Pairs returned in the same condition they arrived in can be returned or exchanged within 7 days of delivery, and we cover return shipping. See the Refund Policy for the full conditions.
How do I reach support? +
WhatsApp is the fastest way to reach us — message us anytime for sizing help, order questions, or anything else.

Still stuck? Contact us or read the Shipping and Refund policies.