Refund Policy — Mizaaj Soles

Eligibility

Pairs must be returned in the same like-new condition they arrived in, within 7 days of delivery — no new wear, odor, or damage from use after delivery.

Returns and exchanges

We offer both. Prefer a different size or colorway? Ask for an exchange. Want your money back instead? We'll process a refund. Either way, we cover the return shipping cost — you won't pay to send an eligible pair back to us.

Non-returnable

Worn further or tried extensively outdoors after delivery, or items damaged by the customer after delivery, are not eligible. Final-sale or clearance items marked as such at purchase cannot be returned or exchanged.

How to start a return or exchange

Message us on WhatsApp with your order number and reason within 7 days of delivery. Once approved, we'll arrange pickup or send return instructions — at no cost to you.

Refunds

After we receive and inspect the return, approved refunds go back to the original payment method within several business days. Refunds are coordinated with support over WhatsApp.

Wrong or defective item

If we shipped the wrong size/model or the pair arrives defective, contact us within 48 hours of delivery with photos. We'll arrange a replacement or refund and cover return shipping in those cases too.

Cancelled orders

Orders cancelled before confirmation/shipping are refunded in full for amounts already paid. Once shipped, the return/exchange process above applies.